Pre-Birth Family Support Service

Supporting families to create safer, more stable futures from the very beginning

We work with the whole family, not just the mother, because sustainable change happens in relationships, not in isolation.

Make a Referral | Speak to Our Team

A Different Kind of Support During Pregnancy

Pregnancy can feel overwhelming, especially when there are concerns from services or uncertainty about what might happen next.

Many parents we work with are already trying to make changes, but may feel judged, anxious, or unsure who to trust.

At Crystal Pathways, we offer something different. We are not social workers and we do not make decisions about your child. We work alongside you to help you understand what is expected and support you to make real, positive changes.

Make a referral today

About the Pre-Birth Support Service

Our pre-birth support service works with expectant parents where there are safeguarding concerns or complex life circumstances.

We typically become involved during pregnancy, often in the lead-up to important decisions about a baby’s future. Our role is to bring clarity, build stability, and support meaningful change.

Our service supports families:

During pregnancy
In the lead-up to safeguarding decisions
Alongside existing professionals and service.

Our focus is clear. We support parents to make real, measurable changes that improve outcomes for their child.

This service is currently available to families in Torfaen County Borough.

Who We Support

We support expectant parents who may be:

Involved with children’s services
Experiencing mental health challenges, substance use, or domestic abuse
Facing complex or unstable life circumstances
Feeling overwhelmed or unsure where to start

If you are trying to make changes but need support, we can help you take the next steps.

How We Help

Our support is practical, consistent, and tailored to each family. We focus on real-life change, not just conversations.

This includes:

One-to-one support to build routines and stability
Home visits to support change in your environment
Help preparing for meetings and court
Ongoing support with clear goals and progress

Our Approach

Our approach is supportive, honest, and focused on outcomes. We take time to understand each parent’s situation while staying clear about what needs to change to keep children safe.

Trauma-informed and relationship-led
Honest and transparent
Focused on practical behaviour change

Working with the Whole Family

We involve fathers, partners, and wider family members wherever possible. Strong support networks play a key role in creating safer, more stable environments for children.

We also help families prepare for Family Group Conferences and build support beyond professional involvement.

Ready to take the next step?

If you are referring a family or looking for support, you can complete the referral form using the button below.

We know reaching out for support can feel like a big step. Whether you are a professional or a parent, completing this form is the first step towards practical, consistent support.

Once we receive your referral, our team will review it promptly and make contact to begin support as quickly as possible.

Torfaen Pre-Birth Referral Form

Service Availability

This service is currently available to residents of Torfaen County Borough only. If you are seeking support outside this area, we recommend contacting your local authority or GP for advice on services available to you.